In California, a patient’s consent for the use or disclosure of their health information is valid only for one year. CDA has compliant sample forms for members.
Dental practice owners are under no obligation to extend credit to patients, and they can require payment at the time…
This collection of articles is intended as a “catalyst for dental teams” to take immediate steps toward offering patients the safest dental visit. Articles invite dental teams to examine their current approaches to identify areas needing improvement and to begin employing individual and systemic practices to advance a culture of safety.
Artificial Intelligence is no longer just a buzzword in the technological landscape; it has become a pivotal force in transforming…
Obtaining and regularly updating medical and dental health histories for every patient is a cornerstone of ethical and responsible dental care. Risk management experts have identified six ways that maintaining accurate health histories protects your patients and practice.
Obtaining proper, legal consent for nonverbal adults is of paramount importance in the dental practice. By becoming familiar with local laws, employing effective communication strategies, involving caregivers and advocate, and maintaining documentation, dentists can provide ethical care for a vulnerable population.
When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required.
A breakdown in communication is often the underlying factor in negative online reviews, lawsuits or complaints. TDIC’s Risk Management analysts explain how a confirming communication climate in the dental office reduces risk and share ways to create one.
Identity or treatment plan mistakes can occur in any dental practice. Research by TDIC’s analysts reveals the most commonly occurring elements are referral slip errors, performance or production pressure and staffing shortages. Prevention requires a proactive approach.
CDA encourages its members to take a proactive approach to employee meal and rest break compliance. Doing so requires an understanding of the regulations involved and communicating with employees about them.
“Sad or Mad: Fear and Loss of Control in the Pandemic,” an editorial by Kerry K. Carney, DDS, CDE, that appeared in the April 2021 Journal of the California Dental Association, is the first-place recipient of the 2021 William J. Gies Editorial Award.
Handling unhappy patients can be an unfortunate reality of practice ownership. On the rare occasion anger escalates to aggression, be mindful of your obligation to provide a safe working environment for your employees. Follow guidance for safe and appropriate de-escalation tactics.
