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Dealing with awkward moments in a dental office is an inevitable part of patient care. Whether it’s an uncomfortable silence, a difficult question or a misunderstanding, dentists must navigate the situation with professionalism, empathy and ethics to maintain a positive patient experience. The integration of artificial intelligence in dentistry can support connection with patients, providing that the subtleties and limitations of AI are understood. Sensible use of AI tools and technology may play a pivotal role in enhancing care by delivering real-time information and tailored recommendations. While challenging moments are unavoidable, innovative strategies can help you build confidence, ease tension and prevent missteps in patient communication.
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